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Refund and Returns Policy

REFUND AND RETURNS POLICY – HelloZon

Last Updated: 11/08/2025

This Refund and Returns Policy (“Policy”) governs all purchases made through hellozon.com (“Site,” “we,” “our,” or “us”). Please read this Policy carefully before making a purchase.

  1. GENERAL POLICY

All sales are final. Due to the digital nature of our products, we have a strict no-refund, no-return policy. Once a purchase is completed and digital products (including account credentials, game keys, software licenses, etc.) are delivered, the sale is considered final and non-refundable.

  1. DIGITAL PRODUCTS – NO REFUNDS

We sell digital products including but not limited to:

  • Digital account credentials
  • Game keys and activation codes
  • Game accounts
  • Software licenses
  • Other digital goods

These products are non-refundable and non-returnable for the following reasons:

  • Digital products cannot be physically returned
  • Once delivered, digital products cannot be “unused” or “unopened”
  • Account credentials and keys are immediately accessible upon delivery
  • Refunds would create security and fraud risks
  • The nature of digital products makes returns technically impossible
  1. EXCEPTIONS (VERY LIMITED)

Refunds may be considered only in the following extremely limited circumstances, at our sole discretion:

3.1 Technical Issues
If you experience a technical issue that prevents you from accessing or using the product, you must contact us within 24 hours of purchase. We will attempt to resolve the issue first. Refunds will only be considered if:

  • The issue is verified by our technical team
  • We are unable to provide a working replacement or solution
  • You have not used, accessed, or attempted to use the product
  • The request is made within 24 hours of purchase

3.2 Duplicate Purchase
If you accidentally purchase the same product twice within a 1-hour period, contact us immediately. We may, at our discretion, issue a refund for the duplicate purchase if verified.

3.3 Product Not as Described
If the product you receive is significantly different from what was described on our website, contact us within 24 hours. We will investigate and may, at our sole discretion, offer a replacement or refund. This does not apply to minor discrepancies or subjective preferences.

Note: All refund requests are subject to review and approval at our sole discretion. Approval is not guaranteed.

  1. NON-REFUNDABLE SITUATIONS

The following situations do NOT qualify for refunds:

  • Change of mind or buyer’s remorse
  • Not reading product descriptions or terms before purchase
  • Product not working as expected (unless it’s a verified technical issue)
  • Account suspension or ban by the service provider
  • Inability to use the product due to regional restrictions
  • Compatibility issues with your device or system
  • Personal preference or dissatisfaction
  • Request made more than 24 hours after purchase
  • Product has been used, accessed, or activated
  • Violation of terms of service by the user
  • Fraudulent or suspicious activity
  1. CHARGEBACKS AND DISPUTES

If you file a chargeback or dispute with your payment provider without first contacting us, we reserve the right to:

  • Challenge the chargeback with evidence of product delivery
  • Permanently ban your account from our services
  • Pursue legal action if necessary

We strongly encourage you to contact us first if you have any issues. We are committed to resolving problems when possible.

  1. REPLACEMENT POLICY

In certain circumstances, we may offer a replacement product instead of a refund, at our sole discretion. This may include:

  • Verified technical issues with the original product
  • Product not working as described (if reported within 24 hours)
  • Other situations where we determine a replacement is appropriate

Replacements are subject to availability and our discretion. We are not obligated to provide replacements.

  1. PROCESSING TIME

If a refund is approved (which is rare), it will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

  1. ACCOUNT SECURITY

After receiving account credentials, you are responsible for:

  • Changing passwords immediately
  • Securing your account
  • Any actions taken with the account

We are not responsible for account security after delivery. No refunds will be issued for account-related issues after delivery.

  1. PRE-PURCHASE SUPPORT

We encourage you to:

  • Read product descriptions carefully
  • Check system requirements and compatibility
  • Contact us with questions before purchasing
  • Review all terms and policies

We are happy to answer questions before you make a purchase to ensure you get the right product.

  1. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

  1. CONTACT US

If you have questions about this Policy or need to request a refund (subject to the terms above), please contact us:

Email: support@hellozon.com
Website: hellozon.com
Support Hours: 9am-5pm

Important: When contacting us about a potential refund, please include:

  • Order number
  • Date of purchase
  • Product name
  • Detailed description of the issue
  • Any relevant screenshots or evidence
  1. ACKNOWLEDGMENT

By making a purchase on hellozon.com, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy. You understand that:

  • All sales are final
  • Refunds are extremely rare and at our sole discretion
  • Digital products cannot be returned
  • You have reviewed the product description before purchasing

This policy is effective as of 1/1/2020 and applies to all purchases made on or after this date.

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