Welcome To Hellozon
This are the most asked questions. If you don’t find your answer here contact us on support@hellozon.com
You can download the file from my account ( top right of the page, after the purchase or from you email ( an invoice email will be send after purchse with download link )
Can my friend use the file that i bought ?
If you both want to use the file then you have to buy the file 2 x times, or if 3 people want to use the file 3 x times etc..
I thought it was a physical ( real ) model so i want a refund
We are really sorry to hear that but working with digital files is impossible to know if you didn’t use actually the file. We print and test the files before selling to ensure that all is working fine and our clients can see the actual results.So we can’t refund about that
The file is not working, what to do ?
We try and print 95% of our files as you can see from images. In case the file is not working we will try ti fix it. In case we can’t fix it we will refund without problems.
We love cosplay and love you guys to cosplay. We want to spread this magic world everywhere, so we decided to make the cheapest files possible.
