Service Status
Real-time monitoring of all Hellozon services
Overall Status: Operational
Overall uptime: 100% | Last updated: 05/11/2026 10:53 AM
Website
99.9%Main website and user dashboard
API Backend
99.8%API for core features
Database
99.95%Primary database and backups
AI Assistant
99.7%Artificial intelligence features
Notification System
99.6%Email, SMS, and push notifications
Payment System
99.9%Subscription and payment management
File Storage
99.8%File upload and document management
Tax calculators & calendar
99.9%In-app tax calculators, deadlines, and reminders
Performance metrics
Response time
Average: 150ms
P95: 300ms
Active users
Today: 1,247
This week: 8,934
Server usage
CPU: 45%
RAM: 62%
Database
Connections: 89
Query/sec: 1,234
Recent incidents
All services are operational.
Duration: 45 minutes (14:30 - 15:15)
Impact: Slower read/write operations
Cause: Unexpected traffic spike
Resolution: Query optimization and increased capacity
Status: Resolved
Duration: 2 hours (02:00 - 04:00)
Impact: Service unavailable during maintenance
Cause: Planned security update
Resolution: Completed successfully
Status: Completed
Upcoming maintenance
All services are up to date and running normally.
Maintenance policy
- Routine windows: Sundays 02:00–04:00 (CET), when needed
- Notice: 48 hours ahead for planned work
- Emergencies: Immediate notice for urgent fixes
- Typical duration: 30–60 minutes for routine maintenance
Emergency contacts
Technical emergencies
Email: emergency@hellozon.com
Response: Within 15 minutes
General support
Email: support@hellozon.com
Hours: Mon–Fri 9:00–18:00
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